Privacy Policy — Gero Immo

1. Introduction

Gero Immo inc. ("Gero Immo", "we") is committed to protecting the privacy of its users in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25, formerly Bill 64) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy describes the personal information we collect, how we use it, the safeguards in place, and your rights as a user.

2. Information Collected

We collect the following categories of information:

Account information: name, email address, encrypted password, language preference.
Portfolio data: property addresses, tenant information, financial data (revenue, expenses), uploaded documents.
Usage data: pages visited, features used, timestamps, device type and browser.
Communications: messages sent through the platform (SMS, emails, mail), AI chatbot conversation history.

3. Purposes of Processing

Your information is used to:

Provide and improve Gero Immo platform services.
Generate documents (leases, notices, receipts) and automate communications.
Power artificial intelligence features (Gero AI) to assist you with property management.
Send notifications related to your account and properties.
Ensure platform security and prevent fraud.

4. Consent

In accordance with Law 25, we obtain your explicit consent before collecting, using, or disclosing your personal information. You may withdraw your consent at any time by contacting us or deleting your account.

5. Data Retention

Your personal information is retained for as long as necessary for the purposes described above, or as required by applicable law. Upon account deletion, your data is anonymized or deleted within 30 days, unless otherwise required by law.

6. Data Sharing

We never sell your personal information. We may share it with:

Service providers: cloud hosting, messaging services (SMS/email), printing and postal delivery, to the extent necessary to provide our services.
Legal obligations: if required by law, court order, or competent government authority.

7. Security Measures

We implement appropriate technical and organizational security measures, including data encryption in transit (TLS) and at rest, multi-factor authentication, and strict access controls.

8. Your Rights (Law 25)

Under Quebec's Law 25, you have the right to:

Access your personal information held by Gero Immo.
Request correction of inaccurate information.
Request deletion of your information (right to be forgotten).
Withdraw your consent to data processing.
Obtain data portability in a structured, commonly used format.
File a complaint with Quebec's Commission d'accès à l'information (CAI).

9. Privacy Officer

In accordance with Law 25, we have designated a privacy officer. For any questions or requests regarding your data, contact us at:

Email: [email protected]

10. Cookies

We use essential cookies for platform functionality (session, language preferences). No advertising tracking cookies are used.

11. Changes

We may update this policy from time to time. Any significant changes will be communicated by email or through a notice on the platform. The last updated date is shown at the top of this page.